ERIC - Education and Resource for improving childhood continence - Helpline 0845 370 8008
ERIC - Education and Resource for improving childhood continence - Helpline 0845 370 8008

Calls to the helpline will cost 9.6p per minute plus the service provider charge.

By purchasing from ERIC you enable us to support families across the UK.

PRICES

All goods offered for sale by ERIC include VAT (Registration No. 567 7948 68) where applicable and in force at the time of purchasing (excluding bulk alarm special prices). Due to circumstances beyond our control, e.g. changes in the rate of VAT, prices may have to be altered. The correct price will be stated at the time of ordering.

ITEM DESCRIPTIONS

Descriptions and product photographs are accurate at the time of catalogue printing. Please note there may be occasions when these can differ.

INVOICING

Please note we are unable to issue invoices for any orders with a total of less than £20.00.

Cheque or credit card payment is requested in these instances.

UNIQUE CUSTOMER REFERENCE NUMBER

This is found on your receipt or invoice. Please use this in any contact with ERIC or returns relating to your order.

DELIVERY

We guarantee delivery of items that are in stock within 21 days from receipt of order. However under normal circumstances, if in stock, items are delivered within 7-10 working days. An express delivery may be requested for an additional surcharge provided the item is in stock which is non-refundable. Please phone or email orders@eric.org.uk at time of ordering.

DAMAGED IN TRANSIT / DISCREPANCY

If goods are found to have been damaged in transit, they must be returned immediately and a replacement will be despatched. If a replacement is not available, ERIC will offer a refund (excluding delivery charges). This does not affect your statutory rights. Always obtain a ‘Certificate of Posting’ when returning goods.

Please note we should be informed of any discrepancy or damage within 72 hours of receipt of goods. Beyond 72 hours, we reserve the right not to refund or replace goods.

CANCELLATION RIGHTS

Every reasonable care has been taken to ensure that descriptions in this catalogue are accurate. If for any reason an item is not acceptable, you have the right to cancel your order at any time up to the eighth UK working day AFTER you receive the goods, items can be returned unused and in the original packaging within 30 days, except where the goods have been personalised or made to your specification. In order to cancel, you must write, fax or email us to tell us you are cancelling your order and return the goods to us as unused and in good condition at your own expense. Bulk Purchases/Overseas Orders - ERIC reserves the right to charge the client a sum up to the net profit applicable to the order placed and any transaction charges that may apply as a result of a refund issued. A charge of up to 15%  of the original invoice value can be levied, by discretion, on any shipping orders subsequently cancelled.  

CUSTOMER INFORMATION

We hope you will be very happy with the goods purchased from ERIC. If, however, you feel you have any ground for complaint, please write to Sales Development Manager, at ERIC. Your complaint will be dealt with as soon as possible. In most cases the item will be returned to the manufacturer for a second opinion based on a report. A decision will then be made upon receipt of this report. We cannot offer a refund or exchange without the goods having firstly been returned for investigation purposes.

We reserve the right to refuse any order, at our discretion.

DATA PROTECTION

ERIC is registered under the Data Protection Act (1998).